Mass SMS Communication for Your Business

Frequently Asked Questions

• Can I add a label instead of a phone number?

  Yes! In Tide Software, we give you the option to add a personalized label instead of a standard phone number when sending SMS messages. A label is a name or identifier that can appear as the sender of the SMS message. This allows your recipients to receive a message, for example, with your company name instead of a standard phone number. It helps build a professional image and provides a more personalized experience for SMS recipients.

• What types of SMS messages can I send?

  At Tide Software, we offer a bulk SMS-sending system that allows for the handling of various types of messages. Our service enables you to send marketing campaigns, transactional notifications, appointment reminders, promotional information, and much more. You can easily tailor the message content to your needs and business goals.

• Can I receive SMS messages from customers?

  Yes! Our SMS sending service includes the feature of receiving SMS messages, allowing your company to actively communicate with customers. This means that your recipients can respond to SMS messages on a designated number, providing an excellent way to interact with customers.

• Can I integrate the SMS-sending service with other systems in my company?

  Yes! At Tide Software, we enable the integration of the SMS-sending service with other systems used in your company. We provide tools and API documentation that make it easy to connect our SMS- sending system with existing systems such as customer relationship management (CRM) systems, e-commerce platforms, content management systems, and more. API integration allows for automated SMS message sending, data synchronization, and tracking of SMS campaign results, all from within your system. Our technical team is available to assist and provide support during the integration process.

• Can I obtain a short number?

  Yes! Tide Software offers the option to obtain a short number for your company. You can use this abbreviated and easy-to-remember numbering for bulk SMS communication with recipients for promotional activities, contests, and special notifications.

• Do I have a guarantee that SMS messages will reach recipients even during system outages?

  Tide Software employs advanced technological solutions, ensuring the reliability of our infrastructure. In the event of a system outage, SMS message delivery remains unaffected, thanks to our technical backup, redundancy, and contingency mechanisms implemented to minimize disruptions.